Article by Michael Hastings
Consumer bankruptcy Attorneys have long ago recognized there exists a great deal of tasks in serving a clients? need which can be carried out by a Virtual Bankruptcy Assistant, who works to complete bankruptcy petitions under their supervision and direction. As a result, lawyers all over the country have now prompted their colleagues to support the training and employment of these assistants. Nevertheless, the successful utilization of Virtual Bankruptcy Assistants will depend upon the utilization of the establish office procedures, presently in use at your firm.
For that reason, Individual bankruptcy Lawyers who want to make full use of Virtual Bankruptcy Assistants must know that their success is going to be grounded in reliable principles of office organization and communication. Often times though, sometime the focus on the utilization of petition preparation procedures has resulted in a conception of a Virtual Bankruptcy Assistant as not much more than purveyors of the routine.
If you want to make your partnership prosperous, it isn’t enough to just expect that your Virtual Bankruptcy Assistant should just be concerned with the mechanics of Consumer bankruptcy Law, just inputting figures into the forms of a bankruptcy software program, but more importantly, that they ought to be focused on why such task need to be executed and encouraged to spot strategies to enhance your petition procedures whenever possible. The routine of keying in numbers into forms is simply a place to begin from where your Virtual Bankruptcy Assistant should move from quickly to take on more challenging tasks, which can require a full-range of judgment abilities.
It is possible to conceptualize the Virtual Bankruptcy Assistant as a conduit in the legal service delivery system based on assembly line principles of bankruptcy forms processing, in which they become a specialist in the routine and repetitive. In spite of this, your Virtual Bankruptcy Assistant can go a good deal far beyond the routine. Exactly how far they are able to go will depend more upon the working relationship that develops between the Bankruptcy Attorney and the Virtual Bankruptcy Assistant, and less on the routine input of data into a software program.
You want to make the relationship a prosperous one with your Virtual Bankruptcy Assistant? From the onset, identify your expectations and communicate them effectively. Work to remove the repetitious, and insert the challenge.
To improve your relationship with your Virtual Bankruptcy Assistant, always apply these 4 principles:
1. Deliver consistent feedback.
Failing to provide any feedback about the finished Bankruptcy Petition leaves the Virtual Bankruptcy Assistant with no exposure to your expectations, and will not reward them for their very good behaviors. I can’t stress enough the significance of this. Remember that Virtual Bankruptcy Assistants have the basics of bankruptcy petition preparation down cold. Otherwise, why would you be working with us? Even so, it is crucial that we know what specific things you want to see on the petitions or pleadings, with regard to specific language, order of information, etc. This makes the process more a team collaboration, and will help guarantee that we are able to fulfill your expectations with every petition completed.
2. Discover how to assign work effectively.
As with a good deal of my clients, their needs are commonly different. Quite a few like for me to simply input figures into the software program and supply them a finished petition. A few want me to do almost everything following the second that the retainer agreement is signed until the bankruptcy is discharged. This is no problem, however where it gets a little hairy is whenever I am working with another bankruptcy paralegal / bankruptcy legal assistant within the firm, and it is not clear as to who is accountable for what. Take a few moments at the beginning of the case and supply an overview of precisely what your expectations are through the bankruptcy filing, and note who will be accountable for what. Always be sure to include your own work in the process as well.
3. Provide helpful criticism
Let?s face it, not many people can take criticism okay. Nevertheless, it is a necessary element of the process to improve our work. I have had a lot of success with lawyers who took a few moments via telephone or email to supply me with some insight to my mistakes, and it was most certainly appreciated. Although I would like to think that I am flawless, I realize it to be the case that I am not, and I welcome the chance to learn from those whom I am providing services to. Use the opportunity after the petition is done to give insight and coaching to your Virtual Bankruptcy Assistant, and it will be returned ten-fold.
4. Ensure your entire firm is fully committed to the use of Virtual Bankruptcy Assistants
You have made the investment of time and money and further devoted yourself to improving the efficiency of your firm, through the use of a Virtual Bankruptcy Assistant. Great move on your part. Now, please take a few moments and advise the staff of your firm of the essential part that the Virtual Bankruptcy Assistant will play in helping to advance the cause of the firm, by facilitating the growth of revenues and improvement of customer service. It can be frustrating to build a great business relationship with a individual bankruptcy attorney, to only be met with the cold shoulder of the staffers when help is needed. I always remind the personal bankruptcy attorney and the firm?s staff that it is not my intention to replace anyone, but only to help the lawyer increase their business, without a huge capital expense. Any words that can be passed onto the firm?s staff in support of this can be awesome, and help the bankruptcy petition process go just that much smoother.
Your success as a attorney always hinges on relationships, and the choice to build a relationship with a Virtual Bankruptcy Assistant is a wise one. Apply these 4 methods to Make Sure You Improve Your Use of Virtual Bankruptcy Assistants and reap the benefits later.
Michael Hastings is the founder of Perfect Petitions, LLC, a team of Virtual Bankruptcy Assistants. We provide paralegal assistance with bankruptcy petition preparations and bankruptcy pleadings to Consumer Bankruptcy Attorneys nationwide. Let us help you improve your efficiency and increase your profits. Call us at 877-340-2820 or 720-227-6182 for immediate assistance.